+ SHIPPING AND HANDLING
Orders are processed within 5-10 business days from the time we receive them. Depending on the weight of the order, they are shipped via USPS First Class Mail or USPS Priority Mail. You will receive an automatic notification from us once your order has shipped with a tracking number.
***Please note all our orders are made fresh just for you, so they require time to prepare. Thank you for your patience!
We currently ship to Canada and Australia - please be aware that we include region and territory tax at checkout. We will be shipping to Europe very soon. Please note, Yoke is not responsible for any customs fees or duties incurred on international shipments as these are the responsibility of the purchaser. Please check with your local customs office about rules and regulations that may apply to you.
+ RETURNS POLICY
Our Ayurveda Apothecary products are bottled to order, and made specially just for you with fresh dried flowers and bark. Unfortunately we cannot take any Ayurveda Apothecary returns.
+ CUSTOM AYURVEDA BLENDS
We take on a very limited number of custom blend projects, as well as private label. The time-frame and cost varies depending on the scope and scale of each project. We will work with you closely to craft the best Ayurveda formulation based upon your intentions and needs. Pricing starts at $5,000. Please email firstname.lastname@example.org for further detail.
+ SACRED SPACE DESIGN CONSULTANCY
While we loved providing sacred space interior management, we are no longer providing this service.
+ WHOLESALE TERMS
Please report any in-transit damages within 24 hours of receipt of goods. In addition, we require documentation so please be prepared to send e-mailed photos of the damaged goods. We are happy to replace any damaged items within 7 business days if the good is in-stock.
All unused items can be returned within 14 business days of receipt of goods. We cannot accept used or damaged items once they have been handled on the store premise. All returns are subject to a restock fee of 15%. This fee is to inspect and restock the item for sale. Please note that we cannot refund shipping charges. Please contact email@example.com to open a returns claim.
All items can be exchanged within 14 business days of receipt of goods. Please email firstname.lastname@example.org to coordinate the exchange and receive an exchange code. Please note that we cannot refund shipping charges.
Purchasing of goods at wholesale is an acceptance of these terms. These terms apply to orders place at a tradeshow event, via the website wholesale workflow, or via email with a member of the MADE BY YOKE sales team.